Atlant Telecom App
account & loyalty
+18%
sales
-30%
support load
+25%
user retention
Context
Atlant Telecom, the largest internet provider in Belarus with over 200,000 subscribers, needed a clearer and more user-friendly mobile app. The company’s main focus was on tariff management and customer support, but the old system lacked efficiency and scalability.
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Challenge
The company relied on door-to-door sales and an outdated mobile app that barely functioned. Customers couldn’t manage services reliably, and the team struggled to process orders efficiently. This made digital transformation a critical next step.
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Solution
The redesign introduced a unified account dashboard, smarter billing features, and clearer loyalty tools, giving users a seamless way to manage their internet services.
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Process
We worked closely with the marketing department and key stakeholders to identify user pain points. Through iterative design and prototyping, we introduced a simplified billing flow, intuitive tariff navigation, and personalized onboarding. Usability testing confirmed improvements before launch.
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Feedback
“With the new mobile app, we’re not just following users — we’re walking next to them, in real time.”
Tatiana Abramchuk
Head of Marketing
Additional work
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